Our Guarantees, Returns & Complaints Policy

Fresh Flowers Guarantee in Poplar

At Flowers Poplar, we promise every bouquet and arrangement will arrive vibrant, fresh, and beautifully presented. As your trusted local Poplar florist serving homes and businesses nearby, we source the highest quality blooms with care and deliver them promptly. Our Fresh Flowers Guarantee means you can order with confidence, knowing freshness is front and centre of everything we do.

Damaged-on-Arrival Policy

We take great care in handling and delivering your flowers. However, if your flowers arrive damaged or in a less-than-perfect condition, please let us know within 24 hours of receipt. To help us resolve any issue swiftly, we may request clear photos of the damage. This allows us to investigate thoroughly and uphold our commitment to delivering only the finest, freshest blooms in Poplar.

Freshness Window

Our arrangements are designed to last, and we guarantee your flowers will remain fresh for a minimum of 5 days from the time they arrive, provided they are cared for upon arrival (e.g., trimmed stems, fresh water, and a clean vase). If your flowers do not last for at least this freshness window, please contact us within this period so we can assist you appropriately.

Refunds & Replacements

Your satisfaction is very important to us and forms the foundation of our reputation as Poplar’s trusted florist. If you experience any problems with your delivery—such as damage-on-arrival or issues with freshness within the guaranteed window—we are happy to offer either a full refund or a replacement bouquet, depending on your preference. Please contact us promptly with your concerns and any relevant information so we can make things right as soon as possible.

Complaints Process

If you are unhappy with your Flowers Poplar experience for any reason, please reach out to us. We promise to investigate your complaint thoroughly, communicate transparently, and strive for a resolution. We value our relationship with every customer and view your feedback as a chance to grow and continue providing Poplar with high quality flowers and customer care. Our team will review your concerns, keep you updated throughout the process, and confirm when your issue has been resolved.

Your Trusted Local Florist in Poplar

Flowers Poplar is proud to serve the local Poplar area with reliable delivery to households and businesses alike. We stand by every order with our fresh flowers guarantee and are dedicated to making your experience seamless—every time you choose us. If you have any questions or need assistance regarding our Returns, Refunds & Complaints policy, our friendly team is always here to help ensure you’re delighted with your flowers.