Flowers Poplar Customer Terms for Online Flower Delivery Services

E-Commerce Terms & Conditions - Flowers Poplar

Terms & Conditions for Online Flower Delivery in Poplar

Welcome to Flowers Poplar. These Terms & Conditions govern your use of our online flower delivery service and apply to all transactions made with us through our website. Please read these terms carefully before placing your order. By making a purchase, you agree to be bound by these Terms & Conditions. These terms apply to customers throughout Poplar and the surrounding areas.

1. Definitions

For the purpose of these conditions:

"We," "us," "our" refers to Flowers Poplar.
"You," "your," "customer" refers to the individual or entity using our flower delivery services.
"Website" refers to our online platform for ordering flowers and related products.

2. Scope of Service

Flowers Poplar specialises in the sale and delivery of fresh flowers and associated products to customers located in Poplar and nearby areas. Orders are placed and paid for exclusively via our online platform.

3. Order Process

To place an order with Flowers Poplar:

Browse our selection of flower arrangements and related products.
Select desired items, add to your online basket, and proceed to checkout.
Provide accurate delivery details, including recipient's name, delivery address in Poplar or surrounding areas, preferred delivery date, and any special instructions.
Confirm your order details and accept these Terms & Conditions before making payment.
Upon successful payment, you will receive an order confirmation via the website interface and/or to the contact information you provided. This confirmation constitutes acceptance of your order.
You are responsible for ensuring that all submitted information, including delivery contact and address details, is correct. Flowers Poplar cannot be held liable for delivery issues resulting from inaccurate or incomplete information provided during the order process.

4. Product Availability and Substitution

All products displayed on our website are subject to availability. While we strive to fulfil every order exactly as pictured and described, flowers are seasonal and availability may vary. If a specific flower, colour, or product is unavailable at the time of fulfilment, we reserve the right to substitute it with an item of equal or greater value and similar appearance, ensuring your order maintains its intended style and value.

Substitutions will be made at our discretion, although we will make every reasonable effort to notify you of significant changes where possible.

5. Prices and Payment

All prices displayed on the Flowers Poplar website are in GBP (£) and are inclusive of VAT unless otherwise stated. Delivery costs are displayed separately during the checkout process and depend on location and selected delivery options within Poplar and nearby areas.

Payment must be made in full at the time of ordering. We accept the payment methods shown on our website and process all online transactions securely. By providing your payment details, you confirm your authority to use the payment method and authorise us to charge the full amount of your order, including any delivery fees.

6. Delivery

We offer flower delivery services throughout Poplar and surrounding locations on the dates specified during checkout, subject to availability and capacity. Delivery times are approximate and we cannot guarantee delivery at an exact time. While we make every effort to fulfil your delivery request on the requested date, delays may occasionally occur due to unforeseen circumstances beyond our control (e.g., extreme weather, traffic disruptions, issues affecting our suppliers). We will communicate significant delivery delays to you whenever possible.

If the recipient is not at the provided address at the time of delivery, flowers may be left with a neighbour or in a safe place (where possible), and a delivery notification will be left. If redelivery or collection is required due to incorrect or incomplete delivery details, additional fees may apply.

7. Cancellation and Refund Policy

You have the right to cancel your order with Flowers Poplar as follows:

Before Dispatch: You may cancel any order up to 24 hours prior to the requested delivery date for a full refund. Please contact us promptly to request a cancellation. Orders cancelled less than 24 hours before dispatch may incur a charge reflecting any costs already incurred in processing and preparing your order.
After Dispatch: Once your order has been dispatched or delivered, we are unable to accept cancellations or offer refunds for perishable products such as flowers. This does not affect your statutory rights in respect of faulty or misdescribed goods.

If the product you receive is damaged or not as described, please contact us on the day of delivery with photographic evidence. We will assess your claim and offer a replacement, repair, or refund as appropriate, in accordance with your statutory rights.

8. Quality Assurance and Complaints

Flowers Poplar takes pride in delivering high-quality floral arrangements. If for any reason you are not satisfied with your flowers or experience, please contact us within 24 hours of receipt. To help us investigate and resolve your complaint, please retain the flowers and provide us with photographs if requested.

We will endeavour to deal with your concerns promptly and to your satisfaction, offering a remedy in line with the nature of the issue and your statutory rights.

9. Liability

Flowers Poplar is responsible for providing you with goods that are as described, of a satisfactory quality, and fit for purpose. We accept no liability for:

Any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) as a result of any issue relating to your order or the use of our service.
Failure to deliver due to incorrect or incomplete delivery information provided by you.
Any adverse reaction or allergies to flowers or foliage—customers and recipients are advised to check suitability before ordering.

Our total liability to you for any claim arising out of or in connection with the supply of goods or the use of our website shall not exceed the value of the purchased goods in question.

10. Personal Information and Privacy

We collect and use your personal information in accordance with our privacy policy, available upon request or from our website. All personal information is processed in accordance with the UK General Data Protection Regulation (GDPR) and other applicable privacy laws. You are responsible for keeping your account details and passwords confidential, if applicable.

11. Amendments to Terms

Flowers Poplar reserves the right to amend or update these Terms & Conditions at any time. Updates will become effective when published on our website. It is your responsibility to review these terms before each purchase. Your continued use of the Flowers Poplar website or services constitutes acceptance of these updated Terms & Conditions.

12. Third-Party Services

Certain payment processing or courier services may be operated by third-party providers. While we take reasonable care in selecting reputable partners, Flowers Poplar is not liable for the acts or omissions of any third-party provider. Please refer to the respective third party’s own terms and privacy policies where relevant.

13. Events Beyond Our Control

We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control ("Force Majeure Events"), including natural disasters, severe weather, governmental actions, strikes, transport delays, supplier or courier failures, or other disruptions. If such an event affects delivery of your order, we will notify you as soon as reasonably possible and arrange a new delivery date or provide a suitable solution.

14. Governing Law and Jurisdiction

These Terms & Conditions, their subject matter, and their formation (and any non-contractual disputes or claims arising in connection with them) are governed by the laws of England and Wales. Any legal proceedings or disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Statutory Rights

Nothing in these Terms & Conditions excludes or limits your statutory rights under applicable consumer protection law in the United Kingdom. If any part of these Terms & Conditions is found to be invalid or unenforceable, the validity of the other provisions remains unaffected.

16. Contact and Communication

If you have questions or require clarification regarding these Terms & Conditions, please get in touch via the communication methods available on our website. Our customer service team is happy to assist with enquiries about orders, delivery, or your rights as a customer.

Applicability

These Terms & Conditions apply to all customers of Flowers Poplar who order for delivery in Poplar and the surrounding areas. By placing an order on our website, you confirm that you have read, understood, and accepted these Terms & Conditions.

We thank you for choosing Flowers Poplar for your online flower delivery needs and look forward to serving you in Poplar and beyond.